At Shanzay Ali we respect your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your data when you visit or make purchases at https://shanzayali.com.
Who we are
Shanzay Ali is a luxury womenswear brand based in Karachi, Pakistan. We operate the website https://shanzayali.com and provide online sales, customer support and related services.
If you have questions about this policy or how we handle your data, contact us:
Account & order information: name, email, phone number, billing and shipping address, order history, and any notes you provide when placing orders.
Payment information: payment processors handle card details; we receive confirmation of payment and transaction reference. We do not store full card numbers on our servers.
Communications: messages, enquiries, support requests and related metadata.
Content you submit: comments, reviews, images you upload (avoid embedded location data), and any files you share with us.
Technical & usage data: IP address, browser type, device information, pages visited, referrer, and analytics data collected via cookies and similar technologies.
How we use your information
To process and deliver orders, manage returns and refunds, and provide customer support.
To communicate order status, account notifications, and service messages.
To improve our website, products and services using aggregated analytics data.
To personalise your shopping experience and provide product recommendations (if you opt in).
To prevent fraud, enforce our terms, and protect our customers and business.
To send marketing communications only if you have consented; you can unsubscribe at any time.
Legal basis for processing
We process personal data where necessary to perform the contract with you (e.g., to fulfill orders), to comply with legal obligations, for our legitimate interests (e.g., fraud prevention, improving the site), and where you have given consent (e.g., marketing communications).
Orders, payments & third-party providers
Payments are processed by trusted third-party payment processors. We never store full payment card numbers on our servers. When you place an order, we share the minimum required information with payment gateways and delivery partners to process payment and ship your order.
Examples of third-party services we may use include payment gateways, shipping carriers, analytics providers, and cloud hosting. We select service providers that follow industry-standard security practices.
Cookies & similar technologies
We use cookies and similar technologies to operate the site, remember your preferences, analyze site usage and support marketing activities. Types of cookies we use include:
Essential cookies – required for basic site functions (e.g., cart, login).
Performance & analytics cookies – help us understand site usage and improve performance.
Functional cookies – remember preferences and settings.
Marketing cookies – used for advertising and retargeting (where consent is provided).
You can control or delete cookies through your browser settings. Disabling some cookies may affect site functionality.
Embedded content
Articles on this site may include embedded content (for example videos or social widgets). Embedded content behaves as if you visited the external website directly — those sites may collect data about you, set cookies or track your interaction.
Who we share your data with
We only share your personal data when necessary to provide services: with payment processors, shipping and logistics providers, analytics and advertising partners (when consent is given), and trusted vendors that support our operations (e.g., email providers, CRM systems). We do not sell your personal data to third parties.
International transfers
Some service providers we use may process data outside Pakistan. When we transfer personal data internationally we will apply appropriate safeguards in accordance with applicable law, such as contracts and standard security measures.
How long we keep your data
We retain personal data only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Examples:
Order records and transaction details: retained for accounting, tax and dispute-resolution purposes in accordance with applicable law.
Account information: retained until you delete the account or as required for business/legal reasons.
Comments and reviews: retained unless you request removal.
Your rights
Depending on your jurisdiction, you may have rights including the right to access, correct, export, or delete your personal data, and the right to object to or restrict certain processing. You can also withdraw consent for marketing at any time. To exercise your rights, contact us at info@shanzayali.com. We will respond in accordance with applicable law.
Children’s privacy
Our services are not directed to children under 13 (or the applicable local minimum age). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it as required by law.
Data security
We implement reasonable technical and organisational measures to protect your personal information (encryption, access controls, secure servers). However, no system is entirely risk-free — if you suspect any unauthorised access to your account, contact us immediately.
Changes to this policy
We may update this Privacy Policy from time to time. If material changes occur, we will notify registered customers by email or prominent notice on the website. The “Last updated” date at the top indicates when this policy was last revised.
Contact us
If you have questions, requests, or complaints about this policy or our practices, please contact:
